Privacy Policy
Contents
Premier TEK LLC, an Illinois limited liability company doing business as RetterTEK ("RetterTEK", "we", "us", "our"), operates the JAMr FIT platform ("Service"), a software platform owned and operated by RetterTEK. This Privacy Policy describes how we collect, use, and protect information when you use the Service or when a fitness business using our Service communicates with you.
Related documents: Legal Center · Master SaaS Terms · Data Processing Addendum · Messaging & Compliance Addendum · Subprocessors · Data Deletion Policy.
1. Information We Collect
Account Information: When you create an account, we collect your name, email address, and password.
Business Data: Fitness businesses using our platform may store member data including names, email addresses, phone numbers, membership status, check-in history, and other business-related information.
Communication Data: We process emails and SMS messages sent through the platform on behalf of our business customers, including message content, delivery status, and opt-in/opt-out preferences.
Usage Data: We collect information about how you interact with the Service, including log data, device information, and browser type.
2. How We Use Information
- To provide, maintain, and improve the Service
- To process and deliver email and SMS communications on behalf of our business customers
- To manage user accounts and authentication
- To comply with legal obligations, including messaging consent requirements
- To detect and prevent fraud or abuse
3. Data Processing on Behalf of Businesses
For personal data processed by RetterTEK solely to provide the Services on a fitness business customer's behalf, that business is the business / controller (or equivalent responsible party), and RetterTEK is the service provider / processor (or equivalent downstream provider), as those terms are defined by applicable privacy law. Each business is responsible for obtaining proper consent from their members before communicating with them via email or SMS through our platform. We process this data as directed by the business and as described in our Data Processing Addendum.
4. SMS and Email Communications
If you receive SMS or email messages from a fitness business using JAMr FIT:
- The business is responsible for obtaining your consent to receive messages
- You can opt out of SMS at any time by replying STOP
- You can opt out of email by clicking the unsubscribe link in any message
- Reply HELP to any SMS for assistance
- Message and data rates may apply
For more details on messaging compliance, see our Messaging & Compliance Addendum.
5. Data Sharing
We do not sell your personal information. We share data only with:
- Service providers / subprocessors: as described on our Subprocessors page — only as needed to operate the Service
- Business customers: Member data is accessible to the fitness business that manages your account
- Legal requirements: When required by law or to protect rights and safety
6. Data Security
We use industry-standard security measures including encryption in transit (TLS), row-level security policies, and role-based access controls to protect your data. See our Security Overview. That overview is not a warranty or certification.
7. Support Access
Business customers can optionally grant JAMr FIT support staff access to their account data for troubleshooting and technical assistance. This access is:
- Opt-in only — support staff cannot view your business data unless you explicitly enable access
- Revocable at any time — you can disable support access from your Settings at any time, and it takes effect immediately
- Audited — all grants, revocations, and support access activity are logged in an audit trail visible to the account owner
Granting support access does not transfer data ownership or control.
8. Data Retention
We retain data for as long as the business account is active or as needed to provide the Service. When a business closes their account, associated data is deleted in accordance with our data retention schedule and Data Deletion policy.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. Contact the fitness business that manages your information directly, reach us at privacy@jamrfit.com, or see our Data Deletion instructions.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page and update the version and effective date. Application users may be asked to acknowledge updated policies. Acknowledgements do not amend a Customer's signed Order Form contract versions. Current versions of all incorporated legal documents are listed at the Legal Center.
11. Contact
For privacy-related questions, contact us at privacy@jamrfit.com. Legal: legal@jamrfit.com.