Data Deletion Policy
JAMr FIT is a software platform owned and operated by Premier TEK LLC, an Illinois limited liability company doing business as RetterTEK ("RetterTEK"). This page explains how to request deletion of data associated with our platform and Meta (Facebook) integrations.
Related documents: Legal Center · Privacy Policy · Data Processing Addendum · Master SaaS Terms.
1. Club admins — disconnect Meta
If your fitness business connected a Facebook Page to JAMr FIT for Instant Form (Lead Ads) ingestion:
- Sign in at app.jamrfit.com
- Go to Settings → Integrations → Meta / Facebook Lead Ads
- Click Disconnect for the connected Page
Disconnecting removes stored Page access tokens and stops new lead ingestion from that Page. Existing CRM member/prospect records remain under your club’s account until you delete them in JAMr FIT or request deletion below.
2. End users / members — request deletion
If you submitted a Meta lead form or otherwise believe JAMr FIT or a club using JAMr FIT holds your personal data:
- Contact the fitness business that collected your information (they are the data controller for their member records), or
- Email privacy@jamrfit.com with your name, email/phone used on the form, and the club name if known
We will process verified deletion requests within 30 days, including Meta connection data we control and coordinating with the relevant club tenant where applicable.
3. What we delete
- Meta Page access tokens and connection records for disconnected Pages
- Raw ad-lead webhook payloads (typically retained up to 90 days for debugging, then deleted)
- Member/prospect records upon verified request, subject to the club’s retention and legal obligations
4. Customer / Client data after subscription end
Business customers may export Client Data using generally available functionality during the subscription term. Following termination or expiration, RetterTEK may make Client Data available for a limited export period stated in the Master SaaS Terms or applicable policy, after which RetterTEK may delete or de-identify Client Data in accordance with its retention schedule, subject to lawful retention described in the Data Processing Addendum and Master SaaS Terms.
5. Meta app removal
You can also remove JAMr FIT from your Facebook settings (Settings → Apps and Websites). That revokes Login authorization; club admins should still Disconnect in JAMr FIT to clear stored Page tokens.
6. Contact
Data deletion / privacy: privacy@jamrfit.com
Legal: legal@jamrfit.com